UGC Planner legal

Terms of Service

Effective May 14, 2026 · Last revised September 3, 2026

These Terms form a binding agreement between you and UP UGC Planner LLC, a Pennsylvania limited liability company ("UGC Planner", "we", "us", or "our"). They govern the UGC Planner mobile application, ugcplanner.com, ugcplanner.app, and related services (the "Service").

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. The separate Referral Partner Agreement also applies if you enroll as a referral partner. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and have legal capacity to accept these Terms. The Service is intended for adult creators, freelancers, and small businesses. You must provide accurate account information and keep your email, device passcode, and sign-in methods secure. Tell support@ugcplanner.app promptly if you suspect unauthorized access.

2. Your content and permissions

You retain ownership of the deals, files, invoices, notes, media, and other content you add. You give us a limited, worldwide, non-exclusive, royalty-free license to host, store, encrypt, process, reproduce, transmit, and display that content only as needed to provide features you request, maintain and secure the Service, provide support with your authorization, and comply with law. This license ends when the content is deleted, subject to technical deletion periods and legal retention duties.

You represent that you have the rights and permissions needed for content you submit, publish, or share. We do not use your business records for advertising or to train our models or third-party AI models.

AI features process only the material you choose to submit for the requested output. Results may be incomplete or wrong and require your review. Templates, AI output, tax estimates, and other calculations are not legal, tax, accounting, or financial advice.

3. Storage, backup, and deletion

UGC Planner is device-first. Your business records begin on your device, and you choose in Settings → Backup & sync whether supported structured records are also stored and synchronized through our systems.

On this device only. Structured business records are not automatically backed up to us. Features you actively use may still transmit the specific data they need, including sign-in, subscription validation, shared links, referral invitations, content deliberately sent to AI, and limited security and diagnostic data.
Cloud Backup & Sync. Supported records travel over an encrypted connection and receive application-level AES-256-GCM encryption before database storage, in addition to provider encryption at rest. This is server-managed encryption, not zero-knowledge or end-to-end encryption with a user-held recovery key.

You are responsible for exporting anything you cannot afford to lose before deleting the app, clearing a device, or switching devices. You may delete your account in the app or follow our Data Deletion Notice. Account deletion does not cancel an App Store or Google Play subscription; you must cancel it through that store.

4. Shared and public content

A delivery, portfolio, media-kit, rate-card, or other share link lets anyone holding it access the content and settings associated with it. A link remains available until you revoke it, delete the associated content or account, or an optional expiry you selected is reached. Passwords, download controls, watermarks, and expiry reduce risk but do not replace careful recipient selection. You are responsible for the content you share and for sending an unprotected link only to intended recipients.

5. Acceptable use

You may not use the Service to:

break a law, court order, intellectual-property right, privacy right, or platform rule;
upload malware or unlawful content, or sexually exploit or endanger a minor;
harass, impersonate, deceive, spam, scrape, phish, or collect data without authority;
bypass access controls, rate limits, subscription checks, device checks, or security measures;
automate referral invitations, create fake accounts, self-refer, recycle introductory offers, or manipulate attribution, earnings, or analytics;
reverse engineer or interfere with the Service except where mandatory law expressly permits it;
resell, sublicense, rent, or commercially redistribute access without our written authorization;
submit another person's private or sensitive data to an AI feature without authority and a lawful basis.

We may remove content or suspend or terminate access where reasonably necessary to enforce these rules, protect users or platforms, investigate fraud, or comply with law.

6. Subscriptions and billing

6.1 Plans, prices, and payment

Base Monthly, Base Annual, Pro Monthly, and Pro Annual are recurring subscriptions. Apple processes iOS purchases and Google processes Android purchases. We do not receive your payment-card details. The purchase screen immediately before confirmation is the authoritative source for the price, currency, billing period, plan, trial, promotion, and renewal terms that apply to your purchase. Taxes may vary by location.

6.2 Trials and referral offers

Where the store confirms eligibility, a plan may include a 14-day introductory trial. A valid referral invitation may additionally offer 25% off the first paid subscription period only, whether monthly or annual. The trial itself has no charge. After that discounted first paid period, renewals occur at the then-current standard price unless you cancel. A referral offer is not a lifetime discount.

6.3 Auto-renewal and cancellation

Payment is charged to your store account. Unless the purchase screen says otherwise, the subscription renews automatically at the end of each period at the then-current standard price. Cancel before the store processes the next renewal. Cancellation normally takes effect at the end of the current paid period.

iOS: Settings → your name → Subscriptions → UGC Planner.
Android: Google Play → profile → Payments & subscriptions → Subscriptions.

6.4 Refunds and mandatory consumer rights

Store purchases and refund decisions are handled by Apple or Google under their policies. Request an Apple refund at reportaproblem.apple.com or follow Google Play refund instructions. Nothing in these Terms limits a mandatory consumer right in your country, including any applicable cancellation, withdrawal, conformity, or refund right.

7. Referral Partner Program

Partners participate under the Referral Partner Agreement and the program version they accept. A click, install, account, trial, or code issuance alone does not create commission. Qualification, tiers, the commission basis, the 12-month commission window, holds, refunds, chargebacks, fraud decisions, and payouts follow that agreement and the partner dashboard. A partner is an independent contractor and cannot bind UGC Planner or promise a price, feature, earnings level, or result on our behalf.

8. Integrations and third-party platforms

Apple, Google, Meta, OpenAI, Anthropic, and other integrations have their own terms and may change or discontinue their services. We are not responsible for a third party's platform, account decision, outage, or content, but we remain responsible for our own obligations under applicable law.

9. Our intellectual property

The Service, software, design, and UGC Planner marks belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No other rights are granted. We may use feedback without restriction or compensation, provided we do not identify you publicly without permission.

10. Service changes and availability

We may improve, replace, or discontinue features and may perform maintenance. We do not guarantee uninterrupted or error-free availability. If a change materially reduces a paid consumer service, mandatory notice, cancellation, or refund rights remain unaffected.

11. Suspension and termination

You may stop using the Service or delete your account at any time. We may suspend or terminate access after reasonable notice for a material breach, and immediately where reasonably needed for security, fraud, legal, or platform-policy reasons. Provisions that by their nature should survive—including ownership, payment records, disclaimers, liability, and disputes—continue.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted and error-free operation. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, UGC Planner and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business opportunity arising from the Service.

Our total cumulative liability arising from the Service will not exceed the greater of US$100 or the fees you paid for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability applicable law does not allow us to limit. Mandatory rights of EU, EEA, UK, and other consumers remain unaffected.

14. Indemnity

To the extent permitted by law, you will defend and indemnify UGC Planner from third-party claims and reasonable costs resulting from your unlawful content, material violation of these Terms, or infringement of another person's rights. This does not apply to the extent a claim was caused by us and does not override non-waivable consumer protections.

15. Changes to these Terms

We may update these Terms as the Service changes. We will post the revised date and provide additional notice when required by law. If a material change requires consent, we will ask before it applies. Changes to the Referral Partner Program do not silently reprice a completed ledger entry; the applicable accepted program version controls as described in the Referral Partner Agreement.

16. Governing law and disputes

16.1 Informal resolution

Before beginning a formal dispute, email support@ugcplanner.app with a description and requested resolution and allow 30 days for a good-faith response.

16.2 United States arbitration and class waiver

For US residents, an unresolved dispute will be decided by binding individual arbitration under the Federal Arbitration Act and the AAA Consumer Arbitration Rules, remotely or in Philadelphia, Pennsylvania. Either side may bring an eligible individual claim in small claims court or seek court relief for intellectual-property misuse. You and we waive a jury trial and participation in a class, collective, or representative action. You may opt out within 30 days of first accepting these Terms by emailing support@ugcplanner.app with "Arbitration opt-out" in the subject and your account email in the message.

16.3 Law and consumer protections

Pennsylvania law governs, without its conflict-of-law rules. This choice and the arbitration section do not deprive a consumer outside Pennsylvania of mandatory protections or access to courts that cannot lawfully be waived in the consumer's home jurisdiction.

17. Apple App Store terms

For an iOS download, these Terms are between you and us, not Apple. Apple has no obligation to maintain or support the app. To the extent any warranty cannot be disclaimed, Apple's maximum responsibility is refund of the app purchase price, if any. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the applicable App Store provisions.

18. General

Entire agreement. These Terms, the Privacy Policy, and any applicable Referral Partner Agreement are the entire agreement for their subject matter.
Severability. If one provision is unenforceable, it will be limited to the minimum necessary and the rest remains effective.
No waiver. Failure to enforce a provision once is not a waiver.
Assignment. You may not assign these Terms without our consent; we may assign them in a merger, financing, reorganization, or sale of the relevant business, subject to applicable law.
Headings. Headings are for convenience. "Including" means "including without limitation."

19. Contact

support@ugcplanner.app · UP UGC Planner LLC, 1500 Chestnut Street, Suite 2 PMB 1081, Philadelphia, PA 19102, United States.