Legal

Terms of Service

Effective May 14, 2026 · Last revised August 17, 2026

These Terms of Service (the "Terms") form a binding agreement between you and UP UGC Planner LLC, a Pennsylvania limited liability company ("we", "us", "our", or "UGC Planner"). They govern your access to and use of the UGC Planner mobile application and related websites (collectively, the "Service").

By installing, signing in to, or using the Service, you agree to these Terms and to the Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract in your jurisdiction. The Service is intended for adult creators, freelancers, and small businesses managing UGC and brand relationships.

2. Your account

You are responsible for keeping your sign-in email and device passcode secure and for all activity under your account. Notify us at support@ugcplanner.app immediately if you suspect unauthorised access.

3. Your content

You retain all rights to the content you create or upload (files, invoices, contract drafts, calendar items, notes, and similar materials). You grant us a limited, worldwide, royalty-free licence to host, store, encrypt, process, reproduce, transmit, and display that content only as needed to provide, maintain, secure, and support the features you choose, comply with law, and as described in the Privacy Policy. This licence ends when the content is deleted from the Service, subject to reasonable technical deletion periods and legal retention duties. We claim no ownership of your content. We do not use it for advertising or profiling, and we do not use it to train our models or third-party AI models.

4. Data storage, backup & sync

UGC Planner is device-first. Your business records begin on your device, and you choose during onboarding and in Settings → Backup & sync whether supported structured records are also stored and synchronized through our servers:

On this device only. Structured business records are not automatically backed up to our servers. Active features you choose may still transmit the specific data they need: for example, a delivery file you upload, a public page you publish, content you submit to an AI feature, or technical diagnostics. Photos, receipts, portfolio files, and media-kit files remain on the device where they were created unless you choose to upload, publish, or share them.
Cloud Backup & Sync. Supported structured records are transmitted over an encrypted connection and protected with application-level AES-256-GCM encryption before being written to our database, in addition to provider encryption at rest. Signing in to the same account lets supported devices restore and synchronize those records without a separate recovery key. Because our systems perform that restore and synchronization, this is server-managed encryption rather than zero-knowledge or end-to-end encryption. We do not routinely review your records and use them only for the limited purposes in the Privacy Policy.

You are responsible for exporting anything you cannot afford to lose before deleting the app, clearing a device, or switching devices. Cloud Backup & Sync does not replace your responsibility to keep appropriate copies of important business or tax records. If you switch it off, server copies are scheduled for deletion as described in the Privacy Policy and data-deletion notice.

5. Shared and public content

When you create a delivery link or publish a portfolio, media kit, rate card, Feed Planner item, or other public page, anyone with the applicable link may be able to access the content until you revoke or delete it or an optional expiry date you set is reached. Where available, you can use controls such as a password, disabled downloads, a watermark, expiry, or revocation. You are responsible for the content you select, for having the rights and permissions needed to share it, and for sending an unprotected link only to intended recipients.

6. Acceptable use

You agree not to use the Service to:

break any applicable law or regulation;
upload, store, send, or share malware, viruses, illegal content, or content that infringes or violates a third party's rights;
generate, distribute, or share sexually explicit content involving minors, or any other content prohibited by applicable law;
reverse-engineer, decompile, disassemble, scrape, or attempt to bypass our security or access controls (except to the limited extent mandatory law permits);
resell, sublicence, rent, or commercially redistribute access to the Service;
generate spam or harass other users or recipients via shared links;
submit other people's private data to the AI features without a lawful basis to do so;
impersonate another person or entity, or misrepresent your affiliation with one.

We may suspend or terminate access to the Service if we reasonably determine you have violated this Section.

7. Subscriptions, billing, refunds & free trials

7.1 Subscription plans

UGC Planner is offered as a paid subscription in the following plans:

Base · Monthly — recurring 1-month subscription
Base · Annual — recurring 1-year subscription
Pro · Monthly — recurring 1-month subscription
Pro · Annual — recurring 1-year subscription

Current prices are shown in the app at the moment of purchase, in your local currency where supported by the App Store / Google Play. Plan details (which features are unlocked at each tier) are also shown in-app on the paywall.

7.2 Billing and auto-renewal

Subscriptions are sold and processed by the Apple App Store on iOS and by Google Play on Android. We never receive your payment-card details. The store displays the price, billing period, any trial or promotional terms, and renewal date before you confirm. Payment is charged to your store account, and the subscription renews automatically at the price and interval shown by the store unless you cancel before the next renewal is processed. Store rules and local law govern the exact timing of charges, notices, and cancellation.

You can manage or cancel your subscription at any time in your platform's account settings:

iOS: Settings → [your name] → Subscriptions → UGC Planner, or via the App Store app.
Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → UGC Planner.

Unless the store issues a refund, applicable law requires otherwise, or access is suspended for misuse, cancellation normally takes effect at the end of the period already paid for. The subscription screen in your store account is the authoritative source for your renewal and access dates.

7.3 Free trial

Eligible subscriptions may include a 14-day free trial. Eligibility is determined by Apple or Google and may depend on your account, territory, plan, and prior use of an introductory offer. The purchase screen shows the trial length, price after the trial, and renewal date before you confirm. Unless you cancel before the store processes the first paid renewal, the subscription converts to paid automatically. Access after cancellation follows the terms displayed by the applicable store.

7.4 Refunds

Because subscriptions are billed by the App Store / Google Play, all refund requests are handled by those platforms under their respective policies. We are not able to issue refunds directly. To request a refund:

iOS: reportaproblem.apple.com.
Android: Google Play refund help.

7.5 EU / EEA / UK right of withdrawal

If you are a consumer in the European Union, EEA, United Kingdom, or another jurisdiction with mandatory cancellation, withdrawal, refund, or digital-content rights, those rights are not limited by these Terms. Because Apple or Google is the payment platform and may be the merchant of record, requests relating to a store purchase generally must be submitted through that store. Contact support@ugcplanner.app if you need help identifying the correct process.

8. Templates, tax estimates & other in-app calculations

Contract and invoice templates inside the Service are general examples and do not constitute legal advice. They may not be suitable for your jurisdiction or specific deal. Have a qualified lawyer review any contract before signing or sending.

Tax-savings, take-home, and similar financial figures shown in the Service are best-effort estimates based on the data you enter and general rules; they are not tax, accounting, or financial advice and should not be relied on for tax filings. Consult a qualified accountant or tax adviser for advice specific to your situation.

9. Integrations

The Service integrates with third-party platforms at your option: Apple Sign In, Google Sign In, Apple App Store, Google Play, and Instagram via Meta's Instagram Graph API; and uses third-party AI processors (OpenAI, Anthropic) for the AI features you trigger. Each platform has its own terms; your use of those integrations is also governed by their policies.

10. Intellectual property

The Service, its source code, design, brand assets, and all related intellectual property are owned by UP UGC Planner LLC or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. No other rights are granted, expressly or by implication.

11. Termination

You may delete your account at any time in Settings → Sign out / Delete account. Account access, active sessions, and public links are revoked when the deletion is accepted; stored records and files are then removed through the process and within the timeframes described in our data-deletion notice. Deleting an account does not cancel an App Store or Google Play subscription, which must be managed separately through the applicable store.

We may suspend or terminate accounts that violate these Terms after reasonable notice (or immediately for safety, legal, or platform-policy reasons). On termination, your right to use the Service ends; provisions that by their nature should survive (intellectual property, liability, governing law, dispute resolution) continue to apply.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of a course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities.

13. Limitation of liability

To the maximum extent permitted by law, neither UP UGC Planner LLC nor its affiliates, officers, employees, or agents will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Service, even if advised of the possibility of such damages.

Our total cumulative liability on all claims arising out of or relating to the Service is capped at the greater of (a) one hundred United States dollars (US$100) or (b) the total fees you actually paid us (through the App Store or Google Play) in the twelve (12) months immediately preceding the event giving rise to the claim.

EU / EEA / UK consumer carve-out. Nothing in these Terms excludes or limits our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) gross negligence or wilful misconduct, or (iv) any other liability that cannot be excluded or limited under applicable consumer-protection law in your country of residence. Where you are a consumer in the EU, EEA, or UK, your mandatory statutory rights are unaffected by these Terms.

14. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless UP UGC Planner LLC and its affiliates from third-party claims, liabilities, damages, and reasonable expenses arising from content you unlawfully upload or share, your infringement of a third party's rights, or your material violation of these Terms. This does not require you to indemnify us for our own negligence, wilful misconduct, or violation of law, and it does not limit non-waivable consumer rights.

15. Changes to these Terms

We may update these Terms as the Service evolves. If a change materially reduces your rights or introduces a significant new obligation, we will provide reasonable advance notice in the app or by email when required by applicable law. Other updates take effect when posted with a new "Last revised" date. If you do not agree to an update, you may stop using the Service and manage or cancel your subscription through the applicable store. Continuing to use the Service after an update takes effect constitutes acceptance where permitted by law.

16. Governing law & dispute resolution

16.1 Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-laws principles. For consumers in the EU, EEA, or UK, this choice of law does not deprive you of the protection of mandatory rules of law in your country of residence.

16.2 Informal resolution first

Before filing a formal dispute, you agree to first email us at support@ugcplanner.app and attempt a good-faith resolution for at least 30 days.

16.3 Arbitration and class-action waiver (US residents)

If you are a US resident, you and UP UGC Planner LLC agree that any dispute that cannot be resolved informally will be resolved by binding individual arbitration under the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association (AAA). The arbitration will be conducted in English in Philadelphia, Pennsylvania, or remotely. Either party may seek injunctive relief in court for intellectual-property infringement. You and we each waive the right to a jury trial and to participate as a plaintiff or class member in any class, collective, or representative proceeding. You may opt out of this arbitration provision within 30 days of first agreeing to these Terms by emailing "Arbitration opt-out" to support@ugcplanner.app with your name and account email.

16.4 Court for non-arbitration disputes

For users outside the US, for disputes not subject to arbitration, or if you validly opt out of arbitration, the competent courts of the Commonwealth of Pennsylvania, USA, will have exclusive jurisdiction, subject to any mandatory consumer-protection law in your country of residence that gives you the right to sue or be sued in your local courts.

17. Apple App Store users

If you obtained the Service through the Apple App Store, you acknowledge that these Terms are between you and UP UGC Planner LLC only, not with Apple Inc. Apple is not responsible for the Service or its content. Apple has no warranty obligation with respect to the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you (if any), and to the maximum extent permitted by law Apple will have no further warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us and supersede any prior agreements.
Severability. If any provision is held unenforceable, the remainder will remain in full force and the unenforceable provision will be reformed to the minimum extent necessary.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a corporate transaction.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

19. Contact

Legal & product: support@ugcplanner.app.

Postal address: UP UGC Planner LLC, 1500 Chestnut Street, Suite 2 PMB 1081, Philadelphia, PA 19102, United States.