Delete your data
UGC Planner gives every user a self-service way to delete an account. This notice explains how to request deletion, what is erased, what limited records may remain, and why deleting an account does not cancel a store subscription.
1. If you cannot open the app
Email support@ugcplanner.app from the address used to sign in, with "Delete my account" as the subject. We will verify control of the account and complete the request within the period required by applicable law, ordinarily within 30 days.
2. What deletion removes
- your account profile, active sessions, and sign-in tokens;
- business records and any encrypted cloud-backup copy held for the account;
- uploaded files, delivery links, portfolios, media kits, and rate-card files;
- push tokens and the Instagram access token and cached connection data;
- live referral discount entitlements and unfinished grant work items;
- a referral partner's payout destination and active payout profile;
- direct user identifiers from retained referral attribution and agreement records where they are no longer required.
If the deleted account was a Partner, its public Partner Link is disabled and unclaimed invitations are revoked. Existing offer codes are retired or unlinked in our system as the store allows; a code already issued by a store may continue to exist there until provider expiry or confirmed batch deactivation.
3. What may remain and why
We retain only information reasonably needed for accounting, tax, fraud prevention, another person's earned payment, platform reconciliation, legal claims, or proof that deletion completed. This may include:
- store transaction, plan, purchase, refund, and chargeback records;
- commission, bonus, and payout ledger entries and provider references;
- the version and time of a Referral Partner Agreement acceptance;
- an attribution stripped of direct account identifiers;
- limited device-promotion and subscription-chain evidence needed to prevent the same new-customer benefit from being claimed repeatedly;
- de-identified product statistics and a technical deletion-completion record.
4. Data on your device
Confirming deletion in the app clears the app's local account data on that device. If you used device-only mode, your business records were not backed up to us and cannot be restored. Removing the app without first deleting the account removes local app data but does not by itself submit an account-deletion request.
5. Subscription cancellation is separate
Apple and Google control store billing. Deleting UGC Planner does not cancel an active subscription and does not automatically stop future store charges. On iOS, use Settings → your name → Subscriptions. On Android, use Google Play → profile → Payments & subscriptions → Subscriptions. You may cancel before or after requesting account deletion.
6. Timing and backups
Active sessions and public links are disabled when the deletion request is committed. Primary stored content is ordinarily erased promptly and no later than 30 days after a verified request, except for the limited records described above. Provider backup copies and caches age out under protected retention cycles and are not returned to active service. Temporary failures are retried until the deletion work completes.
7. Other privacy rights
Deletion is not your only option. Depending on your location, you may request access, correction, portability, restriction, objection, an appeal, or withdrawal of consent. See the Privacy Policy or contact support.
8. Contact
support@ugcplanner.app · UP UGC Planner LLC, 1500 Chestnut Street, Suite 2 PMB 1081, Philadelphia, PA 19102, United States.